The Patient Care Representatives at New York Eye and Ear Infirmary of Mount Sinai (NYEE) are here to assist you and your family with any questions, complaints, or concerns you may have regarding your health care or the services provided during your stay. We're a resource for you and your family members, and we are happy to help:

• Facilitate communications with health care providers and liaise with service departments
• Answer questions about patients’ rights and Health Care Proxy forms
• Connect patients with support groups

Our Patient Care Representative is available Monday to Friday, from 8:30am-4:30pm. Just call 212-979-4462. After hours and weekends, please call 212-979-4000 and ask the operator to page the Nursing Administrator/Supervisor.

Non Discrimination Statement

The Mount Sinai Health System complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

If you feel like we have not been able to address your concerns, you may file a complaint anonymously and without retaliatory action to:

New York State Department of Health
800-804-5447

The Joint Commission
800-994-6610
complaint@jointcommission.org