Billing, Insurance and Patient Financial Services

We know that figuring out your health insurance and bills can be confusing. We’re here to provide information that will help you understand your financial responsibility and make the process as easy as possible. Our staff of insurance and billing specialists will help you find answers to your questions. 

Confirm Your Insurance Coverage

To familiarize yourself with the terms of your insurance coverage, we suggest you contact your insurance provider prior to your hospital visit and ask about your coverage for the required services. Your insurance provider can advise if you need pre-authorization, what is and is not covered, and what your financial responsibilities will be so you can prepare.

We understand that some insurance companies will not cover a clinic visit, and you may become responsible for all charges.

Understanding Your Hospital Bill 

If you have been in the hospital, you will receive a bill listing the charges. Please review it carefully and ask questions if you see something you do not understand.

The amount you owe may include insurance deductibles, non-covered services or items, co-payments, co-insurance or, in appropriate cases, balances due after insurance has paid on a charge. The information on the EOB should match your hospital bill. If it does not, or if there is something you do not understand, call your insurance company. We will provide additional relevant documentation, when appropriate, to help process your claim for the correct benefit. 

Additional Bills for Services

The hospital only bills for hospital services. In addition to the hospital bill, you may receive multiple bills from one or more service providers. Each provider (physician, diagnostics, lab, anesthesiologist, radiologist, and pathologist) will be submitting a claim to your insurance carrier for services provided. You are responsible for any part of these charges not covered by your insurance.

Please call the number on the specific bill should you have questions. If you have any questions about your hospital charges, please speak to our Billing Services team at 1-888-408-8340.

Paying for Your Care 

For your convenience, we offer several options for settling your account. We accept cash, certified checks, and major credit cards as payment for hospital services:

Online: Please visit our Online Bill Pay site, a simple, secure way to manage your bills. If you need assistance with online bill pay, please call our billing staff at 1-888-408-8340.

Mail: Please send payment to:
New York Eye and Ear Infirmary of Mount Sinai
PO Box 9489
New York, NY 100877-9489 

By Phone: For payment with a major credit card, please call 1-888-408-8340.

In Person: Visit the Cashiers Office located in the main floor of NYEE, 310 East 14th Street. Open Monday-Friday, 9am-5pm.

If you have any questions or would like to make payment arrangements, call the Billing Services team at 1-888-408-8340.

Account balances must be paid 21 days from the statement date. If you are unable to pay in full by that date, you should contact Credit and Collections at 212-256-3714 (or 3716) to make payment arrangements.

If you are unable to pay for the healthcare you receive from NYEE, please call the Financial Counseling Office at 212-979-4306 for more information and/or an application for financial aid.

Charity Care/Financial Assistance

Mount Sinai recognizes that there are times when patients in need of care will have difficulty paying for the services provided. The Mount Sinai Financial Assistance Policy provides discounts to qualifying individuals based on your income. In addition, we can help you apply for free or low-cost insurance if you qualify.

Useful Resources:

You could also find additional information about financial assistance, which includes:

  • Financial assistance and billing and collections policy
  • Facility-specific contact information for financial assistance
  • Lists containing the names of the providers that offer Emergency Medical Care and/or Medically Necessary Care in each of the member hospitals, which indicate the affiliation and/or employment status of each such provider, and the extent to which, if at all, financial assistance under the policy is available for such services provided by those providers

Information regarding eligibility for charity care/financial assistance and the application process is available from:

Office of Financial Counseling
New York Eye and Ear Infirmary of Mount Sinai
310 E. 14th Street
New York, NY 10003
Tel: 212-979-4306

Generally, before being considered for Charity Care patients will first apply for applicable insurance programs.

  • Medicaid: For certain individuals with low incomes and resources.
  • Child Health Plus: For children under the age of 19, who are not eligible for Medicaid, regardless of immigration status.
  • Family Health Plus: For adults age 19 – 64, who are legal U.S. residents.
  • Medicaid Managed Care: For Medicaid-eligible individuals. These plans focus on preventive healthcare. New York Presbyterian Community Health Plan is one such plan, which offers Medicaid as well as Child Health Plus and Family Health Plus.
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